Return & Refund Policy

Thank you for ordering from Neha’s Fairy Mail Club. Every monthly envelope and stationery parcel is packed by hand with care. If something goes wrong with your delivery, we are here to make it right.

• Unpaid orders can be cancelled at any time directly from your order page before payment is submitted.
• If you have already paid (by card via PayHere or by bank transfer) and need to cancel before your order has been handed to Sri Lanka Post, please contact us on WhatsApp or email with your order number for a full refund.
• Once an envelope or parcel has been dispatched via Sri Lanka Post, it can no longer be cancelled.

If your stationery parcel or Fairy Mail envelope arrives damaged, defective, or missing an item, please contact us within 7 days of delivery with your order number and a photo of the item and packaging.

• We will send a free replacement or issue a refund for the affected item at no additional shipping cost to you.
• For physical stationery returns where a return is required, the item must be unused and in its original condition.

Because our monthly letters are seasonal and addressed personally to each recipient, the following items cannot be returned or exchanged for change-of-mind once dispatched (unless they arrive damaged or defective):

• Opened monthly Fairy Mail themed envelopes and personalized letters.
• Digital buyer-only stories unlocked on our website.
• Reward gifts redeemed using Fairy Rewards points.

If an envelope or parcel is returned to us by Sri Lanka Post as undeliverable, we inspect the reason right away:

• Our fault or carrier fault: If we made an error on the address or Sri Lanka Post misrouted the delivery, we re-post it to you free of charge.
• Incorrect address or uncollected mail: If the delivery was returned because the address provided at checkout was incomplete/incorrect or the parcel was not collected from the post office, a re-post postage fee will apply to send it again.

• Once a refund is approved, we process it within 3 to 5 working days.
• Refunds are issued via bank transfer to your designated Sri Lankan bank account (or reversed via the original payment channel where applicable) in Sri Lankan Rupees (LKR).
• Depending on your bank, it may take 1 to 5 additional working days for the funds to appear in your account.

To request a return, replacement, or refund, please reach out with your order number:

Neha’s Fairy Mail Club
Nillamba, Peradeniya, Kandy, Sri Lanka
WhatsApp: 077 158 4056
Email: [email protected]