Terms

Neha’s Fairy Mail Club, Nillamba, Peradeniya, Sri Lanka. These terms apply when you buy from us.

Fairy Mail letters. A printed letter, written and illustrated for a monthly theme, addressed by hand, sealed in wax, and posted to you.

Stationery. Notebooks, wax, stickers, pens, and similar, posted by parcel post.

Postage is included in every price. There is no separate shipping fee.

• You need a confirmed email address and a delivery address to place an order.
• A theme opens and closes at the times we announce. Once it is closed, we do not take new orders for it.
• Plans buy the next few letters before their themes have names. A plan can only be started while a theme is open.
• Each letter in a plan arrives in a month of its own.

• Payment is by bank transfer only. We do not offer cash on delivery.
• The bank details are shown at checkout, and on the order page after you place it.
• Your order is reserved the moment you place it. Nothing is written or posted until we have matched your payment against our bank statement.
• If the payment has not arrived within the window shown at checkout, the reservation is released and the order is cancelled.
• Please put your order number in the reference field of the bank transfer. That is how we match your payment.

• Letters go by registered post (with a tracking number) or ordinary post (without one), whichever you choose when we post them.
• Stationery goes by parcel post.
• Letters and stationery travel separately and may arrive on different days.
• The delivery windows we give are estimates, not guarantees.
• Once a letter is with the postal service, delays and losses are outside our control. Every registered letter can be traced, and we will follow it up with you.

If a letter comes back to us, we decide who is responsible.

• If it was the carrier’s fault, or ours, we re-post it at no charge.
• If it was the buyer’s fault — a wrong address, a refusal, an uncollected letter — a re-post fee applies.
• The fee is set case by case. It depends on where the letter went, its weight, and what it costs us to send it again. The amount is shown on your order page before you pay it.
• The fee must be paid within fourteen days. If it is not, we cancel the order, and the amount you already paid for the letter is not refunded — it paid for the letter that was sent and came back.

• We can cancel any order that has not been paid.
• A paid order can be refunded, in full or in part, by bank transfer.
• Cancelling a paid order requires the refund to be made first.
• An order already posted cannot be cancelled. If something has gone wrong with it, message us and we will work it out.

• You earn points when you pay for an order, and when someone you invited places their first paid order.
• Points have no cash value and cannot be transferred.
• Redemption is not currently available.
• We may change the points rate at any time. A change does not affect points you have already earned.

The artwork, stories, and letters are Neha’s own work and remain her copyright. You may keep and share what arrives. You may not reproduce or sell it.

These terms may change. When they do, the date at the top of this page moves. Continuing to use the site after a change means you accept the new version.

These terms are governed by the law of Sri Lanka. Any dispute is settled in the courts of Sri Lanka.

Neha’s Fairy Mail Club
Nillamba, Peradeniya
Sri Lanka
hello@nehasfairymail.com